The Turnaround time for repair or replacement is 10 working days. Once the product is received for repair, Shivramkrishna Barcode Technologies will inform the customer about the same. The Turnaround time does not include weekends or holidays. Out of warranty products TAT is also 10 Days once customer confirms the repair charges.
Warranty on repaired parts is normally 3 months whereas warranty or DOA Products is as per standard warranty.
All products sold by SRKPOS carry 36/18/14 months warranty from product to product. The date of warranty is being calculated from SRKPOS Invoice. For any product sold by SRKPOS under warranty found faulty against manufacturing defect, SRKPOS provides Repair and shipping free of charge to the Buyer. For goods under warranty sent for RMA repair, each side should pay the shipping repair fee for one side.
For any product found in-operable due to manufacturing defects, SRKPOS shall provide repair or replacement without material and labour charge. All shipping costs for DOA RMA shall be at SRKPOS expenses. For DOA, SRKPOS would decide if the product falls under the category of DOA or RMA. If the product is found partially operable, it won't be considered as DOA . It would be considered as RMA. Here DOA is meant to be totally DEAD on arrival and totally inoperable. Customers should not take this clause as legal binding and they should discuss DOA issues without creating a dispute about it.
Depending upon the SRKPOS & Customer’s agreement, a certain percentage of Spare Parts can be offered for back up repair on achieving sales qty. The percentage of spare parts is depending upon the Invoice value or overall sales qty.
SRKPOS also provides extended warranty if the customer demands. Each product has its own extended warranty which can be provided with mutual consensus between PoS Tektronics and the customer.
1. SRKPOS provides a list of Spare parts to each customer for warranty or warranty waiver. Each Spare Part has a selling price. Under warranty waiver customers can calculate no of spare parts price equivalent to invoice percentage.
2. Once the customer has decided the no of Spare parts, the customer sends the list of spares to PoS Tektronics and the same are included with the shipment.
3. Percentage of Spare parts under warranty waiver is applicable only for customers who buy above a certain invoice value.
4. EOL for Spare parts is normally from 3-5 years depending upon the type of spare part.